Last Updated: January 28, 2026
At Ozark Recovery Center, located in Rogers, Arkansas, we are dedicated not only to your recovery but to the protection of your privacy. We comply with all applicable federal and state laws, including HIPAA, 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records), and telecommunications regulations regarding mobile data.
We collect the following types of information:
Personal Information: Name, phone number, email address, mailing address, and insurance policy details provided voluntarily via forms.
Health Information (PHI): Medical history, substance use history, and treatment needs provided during assessments.
Usage Data & Cookies: We use cookies and similar tracking technologies to monitor activity on our website (e.g., IP address, browser type, pages visited) to improve user experience and analyze local traffic trends in Northwest Arkansas.
Consent Records: We maintain records of your express consent to be contacted via phone or SMS.
Records relating to substance use disorder treatment are protected by 42 CFR Part 2. We generally cannot disclose to a third party that you are a patient or disclose any information identifying you as having a substance use disorder without your written consent, except in specific limited circumstances (e.g., medical emergencies).
We use your data for:
Care Coordination: Assessing treatment fit and verifying insurance benefits.
Communication: Responding to inquiries and sending appointment reminders or support messages.
Site Improvement: Analyzing data to improve our website’s functionality.
We utilize industry-standard encryption (SSL), secure servers, and strict access controls to protect your Personal Information and PHI.
We do not sell, trade, or transfer your Personally Identifiable Information (PII) to outside parties for marketing purposes. We may share non-mobile data with trusted partners who assist us in operating our website, conducting our business, or serving our patients, so long as those parties agree to keep this information confidential (BAA compliant).
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
By providing your phone number and checking the consent box on our forms, you adhere to the following:
Opt-In: You expressly consent to receive text messages (SMS) from Ozark Recovery Center regarding your inquiries, appointments, or treatment coordination.
Frequency: Message frequency varies based on your interaction with our team.
Cost: Standard message and data rates may apply.
Opt-Out: You may opt-out of SMS communications at any time by replying STOP to any message. For help, reply HELP.
You have the right to request access to your data, request corrections, or request a restriction on how your PHI is used.
If you have any questions regarding this Privacy Policy or our compliance standards, please contact our administrative team directly.
Ozark Recovery Center 1700 W Industrial Dr C Rogers, AR 72756 (479) 467-6976 info@ozarkhealingcenter.com
Our team is available 24/7 to answer questions and guide you. Every conversation is confidential.